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Chief Operating Engineer

at HCareers

Posted: 10/7/2020
Job Reference #: 9447_1536141
Keywords: executive

Job Description

CHIEF OPERATING ENGINEER Reports To: General Manager, position is exempt Location: Hu. Hotel Memphis, TN WHO WE ARE Hotels done differently. It's not just a slogan it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve. Hu. Hotel is for the spirited and independently minded traveler seeking a local Memphis vibe in an uncomplicated space to eat, drink, work and play, Hu. offers sincere and genuine hospitality with a fantastic location in a hip downtown Memphis neighborhood. Hu. is a unique and proudly independent boutique hotel rooted in Memphis soul with beautiful rooms featuring everything you need and want for a restful stay partnered with a modern spacious Café and the Best Rooftop in Memphis. The hotel is managed by Aparium who was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and luxury hotel veteran Kevin Robinson. The duo saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities, while maintaining and celebrating the unadulterated character of each. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets. WHO YOU ARE You are humble and understand the need to work side by side with others; and you take feedback to make things better seriously. Your career experience is eclectic and dynamic. You have prepared for the worst emergency, and you are the one exuding calm, confidence and know-how when the unexpected rears its head. You have a special place in your heart for the people and teams you have worked with and developed during your career. You are a hands-on leader that understands training and teaching is never ending. You verbalize instructions in a calm and cool fashion. You understand that an organized and systematic approach to preventative maintenance is necessary for the life and well-being of the property. You know every hour spent in preparation is worth ten in reaction. You know success comes through collaboration and teamwork. THE ROLE The Chief Operating Engineer reports to the General Manager and like all qualified engineers possesses the diverse knowledge of electrical, plumbing, steam, gas, fire & safety, and HVAC refrigeration. As an operating engineer this position is required to be hands-on and dive into the day-to-day operation, service and repairs of hotel equipment, so if you prefer to "see the forest" and not willing to "plant the trees", this is not a role for you. The role will also actively develop trusting and transparent relations with their fellow managers and associates of the hotel. As a leader within Aparium Hotel Group this leadership position will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced and open-minded - no egos are allowed. WHAT YOU WILL DO - Uphold and role model the company's principles of People, Place and Character; and ensure direct reports are also modeling the way of our values that drive collaboration, intuition and translocal hospitality - Active participant in the interviewing, hiring, training, scheduling, coaching, and motivating Facilities and Maintenance (Engineering) associates to create an environment that nurtures ideas and develops future talent for succession planning - Lead a comprehensive preventative maintenance program, work order system that will extend the life of all furniture, fixtures and equipment in the hotel; and respect the new equipment and abide by the warranties - Assigns associates to complete the needed activities for the day and inspects their accomplishments; and monitors associate activities to ensure standards are achieved, and associates feel supported and valued to meet and exceed guests' needs - Observe conditions of all physical facilities and equipment in the hotel operation and work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure appearance and life of all furniture, fixtures and equipment throughout the hotel, as your presence will be as regular in the outlets and floors as it is in the office - Be responsible for the safety, security, satisfaction and well-being of hotel guests and associates; respond swiftly and effectively in any hotel emergency of safety situations; and verify all associates are trained and following proper emergency procedures and responses while providing reliable 24-hour emergency service - Fluent in operational metrics, KPI's and P&L's and demonstrates critical thinking skills by connecting those with operational observations; provides coaching and corrective action that targets root causes of issues and the highest priorities in the operation of the Maintenance and Facilities Department - Participate in all Hotel Operations meetings to provide thoughtful and insightful suggestions and feedback in order to give a voice to the Maintenance and Facilities Department while demonstrating commitment to the success and innovation of the hotel - Lead or partner with external contracted companies to assure quality and timeliness of work while prioritizing the guest experience and developing long term partnerships; and ensure the supplies and vendors treat the associates and guests as well as you do - Communicate regularly with the General Manager to provide updates and align on priorities, discuss plans, and request for any additional resources to support the operations; and any additional tasks and responsibilities as requested by the Director of Hotel Operations in support of a successful operation - Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state or local laws.; and the hotel and company are a smoke-free, drug-free facility, and equal opportunity employer HOW YOU LEAD - Exemplify leading by example by working directly with each member of your team and be willing to coach and counsel with gentle correction and critical but constructive feedback - Openly collaborate with all departments in the hotel to provide an exemplary guest experience; be comfortable in debating ideas before implementing a decision that will impact operations property-wide, as we do not work in silos - Be respectful in your daily interactions with your direct managers, direct reports, and your peers; be an example of the utmost professionalism and a pillar in your community - Highly analytical in thought and recommendations; although will never act like the smartest person in the room; and continually seek out the facts; can express a point of view without it be driven by an ego - Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders - Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation - Passionate in driving results of their effort and others;...

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