HonorHealth

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EUC Desktop Engineer

at HonorHealth

Posted: 10/21/2019
Job Status: Full Time
Job Reference #: 2019-23022

Job Description

  • Job LocationUS-AZ-PHOENIX
    Requisition ID
    2019-23022
    Shift
    01 - Days
    Department
    IT Sys Engineering & Arch
    Facility
    Support Services
    Position Type
    Regular Full-Time
    Physical Work Location and New Employee Orientation Location : Address
    2500 W UTOPIA
    Work Hours
    M-F
  • Overview

    HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 employees and 4,500 volunteers, over 70 primary and specialty care practices, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.

    HonorHealth is a leader in medical innovation, talent and technology with a genuine commitment to your growth. The health system's vibrant careers take place in an environment filled with opportunity and respect because we see the HONOR in you.

    Qualifications

    Education
    Bachelor's Degree or 4 years' work related experience in Computer Science, Information Systems or a related discipline. Required

    Experience
    6 years experience as Epic client systems administrator. Six (6) years’ experience with Microsoft Windows (desktop), Microsoft System Center Configuration Manager or application packaging and deployment. Required

    Licenses and Certifications
    Epic ECSA and Microsoft Operating System or Microsoft SCCM certifications Required

    Responsibilities

    Job Summary
    The End User Computing (EUC) Desktop III leads in the design, testing, documents and modification of computer operating systems, the application of system analysis techniques and procedures, consulting with the business to determine hardware, software or system specifications to run required applications.
    In addition, the EUC Desktop Engineer will provide guidance, mentoring, training and participate in an on-call rotation that includes facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.
    • Leads the deployment, configuration, maintenance, and troubleshooting of EMR client and auxiliary EMR applications
      •Designs, configures, maintains, packages, deploys & documents computer, client and end user operating system images, operating system patch management, active directory objects & permissions, file shares, quotas, permissions, system management tools, scripted installation of client & desktop applications, enterprise anti-virus tools, print servers, WINS, DNS Services. Maintains image deployment application and tools, license management systems, IP address assignments, researches & develops hardware, applications, and operating systems.
      •Mentors and responds to requests for level I and II incident support. Manages tickets for incidents and requests. Performs proactive client problem detection, validates client application functionality, and develops training materials for customers and staff.
      •Documents & submits new content to the knowledgebase, maintains team website, creates process maps, develops new framework & processes around problem management.
      •Coaches and trains less experienced technicians, performs quality assurance on incidents and requests to identify coaching opportunities, provides leadership on projects assigned to End User Computing team.
      •Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
    • Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.
    • Performs other duties as assigned.



    It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

    Please review the Equal Employment Opportunity poster.

    Please review the Equal Employment Opportunity Poster.HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at EmploymentOffice@HonorHealth.com . Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!