Pacific Dental Services

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IT Services Engineer

at Pacific Dental Services

Posted: 10/7/2019
Job Reference #: 15305

Job Description

  • Job LocationsUS-CA-Irvine
    Requisition ID
    Information Technology
    Location : External Name
    Pacific Dental Services
  • Description

    Now is the time to join Pacific Dental Services. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!


    The Engineer, IT Services will be part of an industry leading IT team working in a fast-paced environment at PDS. The individual is responsible for deploying and maintaining I.T. infrastructure equipment and technologies and ensuring the overall health of the network and systems infrastructure critical for business continuity. The Engineer, IT Services will be responsible for providing upper tier support and ensuring infrastructure issues are resolved promptly. The incumbent is required to build, maintain, and resolve issues to ensure maximum availability to users.


    1. Deploy new I.T. Infrastructure equipment and technologies throughout the enterprise.
    2. Maintain I.T. Infrastructure equipment and technologies throughout the enterprise.
    3. Work with the engineering and operations teams to design and implement new technologies.
    4. Work with project managers to ensure efficient and effective deployments.
    5. Ensure uptime and functionality of infrastructure systems and services critical for business continuity.
    6. Work with the Operations teams to ensure deployments do not cause a disruption to uptime and functionality of critical IT systems.
    7. Take ownership of critical issues and ensure prompt resolution.
    8. Resolve and provide root cause analysis on issues pertaining to supported systems and devices. Escalate issues to the engineering team or management as necessary.
    9. Analyze data gathered during root cause analysis of deployment related issues and provide recommendations to improve the deployment process and prevent future downtime.
    10. Identify device(s) causing issues and work with team members internally and externally to provide and implement solutions as necessary.
    11. Interface with vendors as necessary to build, maintain, and resolve issues pertaining to supported applications, appliances, and data circuits.
    12. Perform regular analysis of network environment and recommends upgrade patches, new applications, and equipment.
    13. Build and maintain network appliances and VPN solutions.
    14. Analyze network traffic utilizing packet capture analysis tools such as Wireshark and monitoring systems such as ExtraHop and SolarWinds.
    15. Create, update and maintain functionality of intermediate scripts and automated jobs.
    16. Create and maintain documentation of systems, procedures, training, and troubleshooting guides that will be utilized by IT and non-IT personnel.
    17. Provide and validate backup and disaster recovery processes and procedures.
    18. Lead and schedule network and systems related data backups and disaster recovery operations.
    19. Implement Network, system, and security access policies; perform periodic security analysis support.
    20. Analyze configuration of network infrastructure and provide recommendations to improve performance.
    21. Patch appliances and applications on regular intervals and as needed.
    22. Mentor and train peers on best practices and deployment processes.
    23. Must be available to work evenings and weekends as needed.
    24. Other duties as assigned by management.



    • Bachelor’s Degree from an accredited college in MIS, Computer Science or related field. In lieu of degree, 6+ years’ of experience is required or the equivalent combination of education and experience.
    • 4+ years’ experience with Windows system administration in a multi-site domain. Experience managing Active Directory, GPO’s, DHCP, DNS, SPN’s, WINS, Windows Clustering and Failover services, and load-balanced configurations.
    • 4+ years’ experience working with virtualization technology, SSL certificates, IIS, AWS, Patch Management Systems such as Tanium and WSUS, and Office365.
    • 2+ years’ experience working in a cloud hybrid environment or 4+ years’ experience working in a multi-datacenter environment.
    • 5+ years’ experience working with network infrastructure devices such as routers, switches, and firewalls.
    • Experience with MS Windows 2008 R2, Windows 2012 R2, and Windows 2016.
    • Experience configuring Windows Failover Cluster services.
    • AWS Certifications: Cloud Practitioner, SysOps Administrator, and Solutions Architect – Associate.
    • Experience analyzing network traffic utilizing packet capture analysis tools such as Wireshark.
    • Experience working in a Citrix environment.
    • Experience working with monitoring tools such as PerfMon and Solarwinds.
    • Experience interpreting network analytic reports and troubleshooting assessments.
    • Experience implementing and supporting VPN solutions.
    • Experience with Aruba devices.
    • CCNA/JNCIA or MCSA 2008/2012 certifications.
    • Must be able to work after hours as needed.


    • Experience with Comodo, ADFS 2.0, ADFS 3.0, HP ILO, Dell IDRAC, management of Linux servers, and/or scripting with AWS EC2.
    • AWS Certifications: Advanced Networking – Specialty, DevOps Engineerm and Solutions Architect – Professional.
    • Experience analyzing network traffic utilizing packet capture analysis tools such as Wireshark.
    • Experience interpreting voice, video and network analytic reports and troubleshooting assessments.
    • Experience with Juniper SRX and EX series products, Palo Alto devices and/or Extrahop.

    Pacific Dental Services is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.

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    Application Instructions

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