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Director, Data Engineering -- REMOTE


Posted: 10/6/2020
Job Reference #: 02P3T

Job Description

TTECDigital is seeking an energetic and experienced Director to lead the Date Engineeringteam.  

Why choose TTEC to enhance and broadenyour career?  We are just as passionate about providing ideal solutions tosolving our client's business problems by driving customer experience outcomeswith our enhanced technical capabilities, as you are.  Whether you're theEngineer, Architect, Account Manager, Practice Leader or Sales Executive weneed your talent to help us in our exciting journey to success! 

What you'll be doing: 

TheDirector, Data Engineering role is a highly visible and strategic position.Successful candidates are process-oriented, super curious, enjoy diving deepinto data, have outstanding analytical skills at developing short-term andlong-term strategies. The ideal candidate is passionate about data-driventechnologies but also passionate about leading and mentoring a great group ofdata engineers. We're looking for someone who welcomes challenges and ishyper-focused on delivering exceptional results to internal business customerswhile creating a rewarding team environment.


  • Perform keyleadership and mentorship role in the areas of advanced data techniques,including data modeling, data ingestion, data integration, data visualization,data governance, statistical methods, and implementation involving cloud-based,traditional and hybrid architectures.

  • Review, selectand integrate next-generation technologies into the architectural strategy asneeded.

  • Work closely withthe Data Science / Machine Learning and Analytics teams to provide datarequired for developing, operationalizing, monitoring and evaluating predictivemodels, dashboards and reports for customer facing applications and internaluse.

  • Implement andmonitor quality control processes to ensure accuracy of data, dashboards andreports.

  • Lead thedevelopment and implementation of the data governance process. Governance mustaddress data standardization and ways to address exponential data growth, andinclude establishing Data Owners and Stewards.

  • Be an SME intechnical and functional aspects of our insights platform and its integrationrequirements

  • Proactivelyidentify internal and external dependencies, issues, scope changes, andprogress against project plan

  • Develop andexpand our knowledge base and best practices for delivering data products

  • Provide technicalsupport to assist clients and partners during and post implementation

  • Build and leadhigh-performing, agile teams focused on Data Engineering, onsite and offshore

  • Devise talentstrategy for the team - identify resource gaps or inefficiencies, build hiring plan,recommend promotions and manage performance for consistency with the needs andvision of the department.

  • Initiate andfoster business partnerships with current and potential clients, vendors, ITexecutives, and senior business executives


    Whatskills you will bring:

  • Bachelor's inComputer Science, Engineering, Mathematics, or other quantitative field withsignificant leadership experience

  • 10 years ofexperience building data products and supporting analytics solutions (masteryof SQL, Data Warehousing, Python, experience with Big Data, stream processing)

  • 5 years ofmanagerial experience utilizing strong leadership skills, including mentoring,communication, decision-making, and project management.

  • Experienceleveraging MS/Azure ecosystem to manage the development and maintenance ofcloud platform operations

  • Knowledge of theBig Data technology landscape beyond the buzzwords; Experience with big dataand analytics programming languages such as Python, R, Spark, NoSQL

  • Experience withbatch and real-time processing frameworks (Hadoop, Apache Storm, Apache Kafka,Apache Spark etc.)

  • A broad set oftechnical skills and knowledge across hardware, software, systems and solutionsdevelopment

  • A proven trackrecord of using quantitative analysis to impact key business or productdecisions

  • Solid grasp ofand experience with implementing and operating software developmentmethodologies

  • Exceptionalproblem-solving skills: demonstrated ability to understand business challenges,structure complex problems, develop solutions

  • A solid grasp ofcommon statistical applications and methods (A/B tests and multivariateexperiments, probabilities, regression)

  • Understanding ofAgile Software Development Lifecycle and project planning/execution skills

  • Desire to thrivein a constantly innovating and changing environment

  • Ability topartner and influence key business stakeholders at all levels of theorganization

  • Strong skills inteam leadership and networking, ability to work across multiple organizationsto accomplish diverse goals

  • Exceptionalpresentation, written, and verbal communication skills

  • Proven ability tounderstand the long-term ('big picture') and short-term perspective ofsituations


    Whowe are:  

    TTEC is a pioneer in customerexperience, engagement and growth solutions. Our 40,000 employees servecustomers in more than 80 countries and 50 languages across social, mobile, anddigital channels.   We utilize a holistic approach, applyingsolutions from our two customer experience segments-TTEC Digital and TTEC Engage-tohelp companies provide an amazing experience to their customers, inspirecustomer loyalty, and grow their business. Our employees live by a set ofcustomer-focused values that guide relationships with clients, their customersand each other.


    Our Digital Consulting and TechnologyServices segment drives to blend digital strategy and omnichannel consultingwith cloud-based technology platforms to design and build best in classcustomer experiences to small, medium, and enterprise clients. 


    WhatWe Offer:

  • Variableincentive bonus plan, 401K company match, tuition reimbursement

  • Global careermobility, employee recognition programs, professional development

  • State of the arttechnology which allows for seamless global connectivity

  • Rich wellnessprogram and health incentives


    TTEC is proud to be an equal opportunity employer. TTEC embracesand is committed to building a diverse and inclusive workforce that respectsand empowers the cultures and perspectives within our global teams.  We strive to reflect the communities we serve,by not only delivering amazing service and technology, but alsohumanity.  We make it a point to make sure all our employees feelvalued, belonging and comfortable being their authentic selves at work. As aglobal company, we know diversity is our strength because it enables us to viewthings from different vantage points and every individual to bring value to thetable in their own unique way. But don't take our word for it, check out someof the diversity and women in leadership awards on

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