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Salesforce Architect


Posted: 10/22/2020
Job Reference #: 02QPX
Keywords: modeling, architect

Job Description

TTEC is seeking a Salesforce Architect to join our Technology Services team.   This is a telecommuting opportunity with client site travel requirements.    


Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! 


The Salesforce Architect is intended to be a Technical Lead in the CRM organization responsible for helping to grow and mature our footprint as we seek to provide next generation CRM capabilities to our clients. The architect will leverage their extensive experience on the platform to help identify, define, and recommend technical solutions to solve complex business problems. The architect will have a deep understanding of best practices, strategies, design patterns and integration patterns. The architect should demonstrate leadership capabilities, have the ability to influence direction and thrive in a dynamic work environment with geographically diverse teams. The architect will provide technical thought leadership and work heavily with Management, Operations, Clients, Developers, Scrum Masters, and other Architects to successfully deliver multiple implementations.


What you'll be doing:

  • Ensure the quality of solutions and be responsible for architecting and documenting technical solutions based on client requirements and industry best practices.

  • Provide guidance on technical architecture, integration, development, configuration, customization efforts for the team

  • Mentor and coach technical and non-technical team members

  • Collaborate with others and have strong communication skills with the ability to communicate technical solutions to technical and business audience

  • Ability to identify, build and integrate various technologies to provide client solutions and applications using and other technologies

  • Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.

  • Attain quarterly and annual objectives assigned by management.

  • Achieve and Maintain Service Cloud Consultant, Administrator and Developer Certifications


Skills/Experience you will bring:

  • B.S. Computer Science, Software Engineering, MIS or equivalent work experience

  • 8 years previous development experience

  • 4 to 5 years of Implementation, Design, and Configuration experience within Salesforce is required.

  • Advanced understanding of the overall Architecture of Salesforce platform

  • Advanced Experience with Salesforce platform - Sales/Service cloud,, Administration/Configuration, Apex, APIs, data loads

  • Excellent understanding of object-oriented concepts & MVC design patterns, and prior work with OO languages

  • Deep knowledge of data modeling concepts and prior work with databases

  • Experience integrating Salesforce with other AppExchange Applications, Enterprise Service Bus and integration platforms

  • Experience with Agile methodology

  • Proven time management skills in a dynamic development environment

  • Ability to work as part of a team to solve technical problems in varied political and geographic environments

  • Salesforce Service Cloud, Salesforce Administrator, Salesforce Developer Certifications

  • Ability to travel domestically


Who We Are:

TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth-to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.


Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services. 





Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!