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Salesforce Project Lead / Solution Architect -- Nashville area


Posted: 4/2/2019
Job Reference #: 02APU

Job Description

At TTEC, we are committed to excellence in the delivery of our comprehensive technology-enabled services that puts customer engagement at the core of business success.  Founded in 1982 and headquartered in Englewood, CO, TTEC offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to simplify the delivery of the customer experience for our Global 1000 clients and their customers.


We are currently searching for a Salesforce Project Lead / Solution Architect to support our growing CRM / Salesforce Systems Integration Practice based out of the Nashville area.  The ideal candidate will be a strong performer in end to end Salesforce Solutioning and Software Development implementation planning, project management, issue management, and change management.  
What you'll be doing:
  • Manage the overall customer relationship, have full command of the customer business model, and demonstrate respect and responsiveness to customer needs.
  • Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills
  • Provide guidance on pre-sales, solutioning, integration, development, configuration, customization efforts for the team
  • Effectively communicate project expectations, project goals, scope, budget, resources, and timeline, and general project status with team members, project stakeholders, and sponsors.
  • Ensure project deliverables are on time and on budget while meeting customer satisfaction expectations.  Assist with deliverable creation as needed.
  • Monitor and review project progress and timelines. Identify and resolve issues to ensure project success. Adjust schedules and plans as needed.
  • Hold project team members accountable for their deliverables
  • Adhere to and adopt standardized development lifecycle methodology for all projects. Provide thought leadership to improve upon and extend methodologies.
  • Facilitate review sessions with the client and project team.
  • Leverage business knowledge and expertise to drive business process improvements.
  • Establish and maintain trusted advisor relationships with client project stakeholders.
  • Mentor less experienced members of the team, and contribute excellence in a highly collaborative, team-oriented environment.  
What Skills and Experience you will bring:
  • 5 years of demonstrated project management, solutioning, leadership, and business acumen implementing enterprise-wide applications, 3 to 5 years with Salesforce solutions.
  • 3 years of demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule.  
  • Ability to lead enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations.
  • Expertise and ability to present best practices in one or more of the following areas: Agile Software Development, Quality Assurance, Test Data Planning and Execution, Release Deployment
  • Experience with Agile methodology
  • Ability to work as part of a team to solve technical problems in varied political and geographic environments
  • Advanced Experience with Salesforce platform - Service/Sales Cloud, Administration/Configuration, Apex, APIs, data loads, etc.  Experience with Lightening and Marketing Cloud a plus.
  • Excellent analysis skills and the ability to develop processes and methodologies
  • Excellent written and verbal presentation skills, and ability to present to technical and business audiences.
  • Location in Franklin, TN with ability to travel up to 25%
  • Bachelor's degree in Business Administration and/or Information Technology or equivalent experience, PMP, Six Sigma, CSM.
  • Salesforce Administrator certification, Salesforce Service Cloud Consultant certification preferred 
Who We Are:
Ttec is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth-to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other. 
We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits.  We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery and satisfaction.

Why TTEC? What We Offer:
When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer benefits and perks such as the below to support your quality of life, goals, and future needs:

Be Financially Sound
We want you to reach your personal and professional goals and offer financial benefits such as: 

  • Retirement plans
  • Health and flexible spending accounts
  • Tuition reimbursement programs
  • Financial wellness program

Be Developed
We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:

  • Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
  • Mentorship programs
  • Professional development courses in TTEC University
  • Scholarship program and tuition reimbursement
  • Visibility in our global career pathing and internal mobility opportunities

Be Healthy
We support healthy living and have the tools and resources to help you such as:

  • It's Ok, We're All Human wellness program
  • Wellness incentives
  • Company health and wellness programs
  • Dedicated health and wellness navigators and employee assistance programs
  • Generous paid time off and other leave of absence programs

Be the Difference
You'll have the opportunity to make a positive impact in your community:

  • Through our employee-driven global grant program, you'll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
  • Our team helps fundraise and volunteer their time in their community

If you're a military veteran, active duty guard or reserves, or a military spouse:
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We're looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!

For more information about TTEC, visit or search #ExperienceTTEC throughout social media to connect with us and engage in the global conversation.


As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening.  TTEC is an Equal Opportunity Employer.


Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!