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Senior Solutions Engineer, Conversational AI -- REMOTE
TTEC is seeking a Senior Solutions Engineer,Conversational AI to join our Business Transformation team. This is atelecommuting opportunity with limited travel requirements.
As part of our BusinessTransformation Professional Services team, you will work on technical design,development and implementation of conversational applications including AI/ConversationalBOTs for enterprise clients.
- Develop, Test and Implement AI/Conversational BOTs as per the design.
- Participate in design and requirement gathering sessions.
- Participate in BOT Analysis and Tuning processes.
- Assist in the design and creation of compelling proposals and develop demos.
- Work on Production Support Issues.
- Develop multi-channel product integrations to deliver on customer needs/requirements.
- Work closely with North America counterparts.
Good knowledge of Natural Language and directeddialogue design techniques
- Experience in conducting User Acceptance Testing, performing Analysis, review for tuning, and making recommendations to improve CX design
- Experience working in Agile methodology
- Experience working closely with outside clients and partners in North America
Mobile development experience (iOS, Android) isa plus
BOT development and AI experience is a plus -Liveperson, Google Dialogflow, IBM Watson
TTEC (formerly TeleTech) is apioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages acrosssocial, mobile, and digital channels. We utilize a holistic approach, applyingsolutions from our four customer experience segments-Consulting, Technology,Care and Growth-to help companies provide an amazing experience to theircustomers, inspire customer loyalty, and grow their business. Our employeeslive by a set of customer-focused values that guide relationships with clients,their customers and each other.
Our Customer Technology Servicessegment drives customer experience outcomes to small, medium and enterpriseclients by providing best in class Cloud and Premise Contact Center and UnifiedCommunications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services.