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Agile Product and Customer Journey Strategist

at Wells Fargo

Posted: 10/13/2020
Job Reference #: 17668205
Categories: Customer Service
Keywords: customer, service

Job Description

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. 

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience. 

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. 

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America’s diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers ‘round-the-clock’ banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company’s customer and employee experience, business and risk management transformation, and growth agenda.

Enterprise Agile Product Transformation Engineer responsible for leading organizational transformation while leveraging deep technical and functional expertise in business process redesign and use of Agile. A thought leader in implementing the Agile Mindset and Methodology through implementing process, principles and practices across levels and business units.  Responsible for strategic planning and line of business mentoring to establish disciplined, effective agile transformation programs which embrace the enterprise agile values and process in a way that maximizes the value to the business.  Demonstrated experience with conducting complex Customer Journey and Product modeling sessions with the line of business and technical areas. Accountable for performing strategic and tactical analysis of efficiency of development processes and how well they map requirements across multiple lines of business.  Capable of seeing the ‘big picture’ of an enterprise-wide agile transformation and how it positively affects the business as a whole. Familiarity with modern agile practices and ability to define roadmaps following those processes to reach progressive states of transformation. Provides oversight and guidance to team leadership about effective implementation of agile strategy customized for specific lines of business.

This role is posted as an Agile Product and  Customer Journey Strategist, the Wells Fargo job title is a Tech Business Services Principal Associate.

Required Qualifications

  • 10+ years of technology experience
  • 10+ years of experience in one or a combination of the following: business support, implementation, business operations, strategic planning and Agile team delivery
  • 8+ years of experience leading a global organization through a transformation from a project based organization to a Customer Journey and Product based organization based on Agile methodologies
  • 8 + years of leadership experience including coaching, training, and mentoring, with 4+ years focused on Customer Journey and Product Organizational Construct
  • 7+ years of experience in Customer Journey Mapping and Product Modeling
  • 8+ years of experience with Waterfall and Agile project methodologies
  • 6+ years of SDLC (System Development Life Cycle) experience
  • 3+ years of experience with Jira software, Confluence software or combination of both

Desired Qualifications

  • Experience managing large technology development efforts within a major line of business
  • Ability to influence across all organizational levels, particularly senior management
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
  • Ability to drive and lead organizational change in a dynamic environment
  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members

Other Desired Qualifications
  • Extensive knowledge in constructing Customer Journey Product Organization with Lean Teams
  • Experience working with and leading Technical and Operations Delivery teams
  • Proficient in Customer Journey Business Case Realization and Portfolio Management
  • Familiar with Behavior-Driven development (BDD), Test Driven Development (TDD)  or similar industry practices
  • Knowledge and experience in dev modernization and automation - CI/CD pipeline use and migration, test automation and modern development best practices (DDD, loosely coupled architecture, API, responsible micro-services)
  • Comfortable with ambiguity and facilitating discussion to explore the best possible solutions and possess the ability to lead
  • Recognized internally and externally as a thought leader and Subject Matter Expert of the principles, concepts and theories of Agile methodologies

Job Expectations

  • Ability to travel up to 20% of the time

Street Address

IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN
NY-New York: 100 Park Ave - New York, NY
AZ-Chandler: 2800 S Price Rd - Chandler, AZ
PA-Philadelphia: 101 N Independence Mall E - Philadelphia, PA
MA-Boston: 125 High Street - Boston, MA
IL-Chicago: 10 S Wacker Drive - Chicago, IL
TX-DAL-Downtown Dallas: 1445 Ross Ave - Dallas, TX
NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
CA-SF-Financial District: 333 Market St - San Francisco, CA


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!